Warranty Terms
Items purchased from Automation Recovery LLC (“Automation Recovery”) may not be covered by the manufacturer’s warranty because Automation Recovery is not an “authorized” dealer of the merchandise. However, the item may be covered by Automation Recovery’s Add-On Warranty, the terms of which are set forth below.

1. Warranty Return Policy
Surplus items purchased from Automation Recovery may not be covered by the manufacturer’s warranty because Automation Recovery is not an “authorized” dealer of the surplus merchandise. However, the item is covered by Automation Recovery’s Add-On Warranty, subject to the terms outlined below.

1.1 Automation Recovery warrants that the good(s) sold pursuant to a particular order (“Goods”) shall be free from defects in materials and workmanship for a period of one (1) or two (2) years from the date the customer is invoiced for the Goods (“the Warranty Period”). This warranty is only applicable to Goods that have been stored, installed, handled, operated, or otherwise used under normal conditions.

Please note that the Add-On Warranty is only available for an additional fee (fees will vary), and is not available for used equipment.

1.2 All warranties issued are provided by Automation Recovery, not the manufacturer. These warranties are non-transferable without prior written consent from Automation Recovery.

1.3 If, during the Warranty Period, a customer wishes to make a claim under Section 1.1 (“Warranty Claim”), the customer must notify Automation Recovery using the following methods:
(a) Email: sales@automationrecovery.com
(b) Phone: 1-586-741-5274

1.4 Upon receipt of a Warranty Claim, Automation Recovery will issue a Return Authorization Number (“RMA”). No Warranty Claim will be accepted without a valid RMA number.

1.5 Freight and rush fees for Goods returned under Warranty Claims remain the responsibility of the customer.

1.6 Automation Recovery’s obligation is limited to the repair or replacement (at Automation Recovery’s sole discretion) of any such Good (or part/component thereof) free of charge to the customer. If Automation Recovery determines that the Good cannot be repaired or replaced, the customer will receive a credit to their account equal to the sum the customer paid for the item.

1.7 Any warranty claim must be received before the end of the Warranty Period and must include the return of the Good within the same period, along with the Automation Recovery-issued RMA number.

1.8 This warranty is in lieu of all other warranties, either express or implied. Automation Recovery disclaims any warranty of merchantability, fitness for a particular purpose, and/or non-infringement. In no event shall Automation Recovery be liable for damages other than the actual amount paid by the customer for the particular Good. Automation Recovery will not be liable for any special, consequential, incidental damages, lost profits, or lost revenue.

Further, while many Allen-Bradley PLC products may come with firmware pre-installed, Automation Recovery makes no representations regarding the availability or compatibility of firmware. It is the customer's responsibility to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware. Automation Recovery will not supply firmware or assist with firmware installation.

2. Other Terms:

2.1 All sales and services are presumed to have taken place in Michigan, and the warranties provided by Automation Recovery shall be governed by Michigan law. The venue for any dispute arising hereunder shall be in the appropriate State or Federal Court nearest to Automation Recovery, and the parties hereby consent to personal jurisdiction in such courts.

2.2 The customer warrants that it complies with all applicable United States, state, and local regulations controlling the sale and delivery of goods for export and is solely responsible for any such compliance. The terms set forth herein constitute the entire agreement regarding this transaction, subject only to our credit agreement (if any), our invoice, and our separate order confirmation.

2.3 In the event any part of these terms is deemed unenforceable, such terms will be modified to make them enforceable, while the rest of the agreement will remain intact. Any contrary terms offered by the customer will not be part of this transaction. The customer agrees to indemnify and hold Automation Recovery harmless for any breach of these terms.

2.4 The goods sold are at the risk of the customer upon delivery by Automation Recovery to the carrier (F.O.B. shipping point). Title to the goods remains with Automation Recovery until full payment is made by the customer.

2.5 Automation Recovery shall not be responsible for delays caused by factors such as manufacturing issues, transportation, strikes, weather events, or other circumstances beyond our control. The customer waives any claims related to such delays.

2.6 Should any part of this transaction violate U.S., U.K., or Canadian export laws, the transaction will be immediately void and unenforceable.

2.7 Any amendments to this agreement must be in writing and signed by both parties. No part of the agreement can be assigned without prior written consent from the other party. Any waiver granted in one instance does not constitute a waiver in future instances.