Automation Recovery - Making Asset Recovery A Common Business Practice

Return Policy

AutomationRecovery LLC.
Revision T1 – January 7, 2013

At Automation Recovery, your satisfaction is our top priority. We will work with you to make sure your happy with your purchase. If you are dissatisfied with your purchase for any reason you may be able to return it for a full or partial refund. To arrange for a refund please contact us at sales@automationrecovery.com or call us during our normal business hours at 586-741-5274.

1. Eligibility

Items we sell are sold in 1 of 8 possible conditions.

Condition Return Eligibility
FNSP - Factory New Sealed Packaging 14 Days - Items must be unopened.
FNFP - Factory New Factory Packaging 14 Days
FNAP - Factory New Automation Recovery Packaging 14 Days
USAP - Used Surplus Automation Recovery Packaging 14 Days
RSAP - Refurbished Surplus Automation Recovery Packaging 14 Days
FPOR - For Parts or Repair RETURNS NOT ACCEPTED
CDUK - Condition Unknown RETURNS NOT ACCEPTED
PSSC - Product Specific Custom Condition Returns are accepted based on which of the above conditions the item is best described as.
MFGD - Manufacturer Direct RETURNS NOT ACCEPTED

2. Restocking Fees

If an item is returned for a reason other than defect or an inaccurate listing the item may be subject to a restocking fee of 20% of the purchase price.

3. Limitations

Returns must take place within 14 calendar days of the original date of purchase.

Only items that have purchased directly from Automation Recovery, either through our website, other online sites such as online auction sites, or via telephone, fax or email, can be returned to Automation Recovery.

Returns must contain all original packaging, accessories, cables, parts, documentation or other items which the product originally shipped from Automation Recovery with.

Returns must be the original item shipped with matching serial numbers if applicable.

4. Software

Automation Recovery cannot accept returns of opened software disks.

5. Shipping

You may be responsible for shipping costs related to sending your items back to Automation Recovery.

Returns should be shipped to:

Automation Recovery
44562 Morley Drive
Clinton Township, MI 48036

6. Refunds

Once we receive your item(s), a refund is initiated immediately. The way your refund is processed depends on your original payment method:

Credit Cards: If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Money Orders, Checks, or Cash: If you paid with a money order, cashier’s check or other cash equivalent, you will be refunded in the form of a check from Automation Recovery, which will be mailed to your billing address. Please allow about 30 days to receive your check from the time we receive you return.

7. Return Rejection

If the item is not in the same condition, does not contain all original items that shipped with it, does not match any serial numbers of the item originally shipped or is otherwise deemed unacceptable in accordance with this policy, the item will be returned to you.

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